PRIVACY POLICY OF ARGUS SICHERHEITSDIENST AG

1. DATA PROTECTION INFORMATION FOR OUR CUSTOMERS

As a customer of ARGUS Sicherheitsdienst AG and ARGUS Sicherheitsdienst GmbH (hereinafter referred to as "ARGUS"), we are informing you about the processing of your personal data as part of our service provision.

We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this Privacy Policy.

We use appropriate technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorised access by third parties. We continuously improve our security measures on the basis of technological developments.

Your privacy is very important to ARGUS, which is why we process your data in accordance with the General Data Protection Regulation (GDPR).

This Privacy Policy contains more detailed information about:
• Contact information of the controller
• Categories of data that are processed
• Information on the purpose and the legal basis of processing
• Recipients of the data
• Storage period
• Information about your rights

2. WHO ARE WE?

The controller within the meaning of the Data Protection Act is:
ARGUS Sicherheitsdienst AG
Wirtschaftspark 23
LI-9492 Eschen
+423 377 40 40
sicherheit@argus.li

3. WHO CAN YOU CONTACT IF YOU HAVE ANY QUESTIONS?

If you have any questions about data protection, please contact our data protection officer by email at: datenschutz@argus.li.

4. CATEGORIES OF PERSONAL DATA COLLECTED

ARGUS processes personal data that we receive in advance of or during a business relationship from you, from a person commissioned by you, or from a commissioned company. We also collect and store information that we learn while providing the service and that is directly related to fulfilment of the order. The following personal data is relevant, depending on the order situation:

• Basis for all order situations: name, contact details, marital status, billing address, history of incoming and dialled destination numbers, call times, call duration, call notes
• Alarm service: location, security code, means of identification, video recording and video images in the event of an alarm, description of the monitored property, contact details of the installer, attendance and absence, planned long-term absences, contact details of other authorised persons
• Home emergency alarm: reason for the emergency alarm, if applicable, health status, information about absences
• Archive orders: visiting times, copy of ID card or information from the ID card
• Remote cold monitoring: contact details of the on-site contact persons, contact details of on-call technicians
• Security patrol service: location, security code, means of identification, description of the property and important details for order fulfilment, contact details of the installer, attendance and absence, planned long-term absences, contact details of other authorised persons
• Key service: property details, key type and details
• Software service: name and contact details of authorised users, login data and usage data
• Telephone service: contact details of the client, reachability and times in attendance, caller details, call notes
• Event service: type of event and role of the contact person, emergency contacts and escalation contacts, type of client on site, details of the execution of the event itself
• Plant security: details of the order, for example: those with access rights, the client's employees, key management, times of attendance and absence of visitors and employees of the client
• Transport of valuable: type of valuables, contact details of the sender and recipient, transport route, authorised recipients, including methods of identification

5. WHY DO WE PROCESS YOUR DATA, AND ON WHAT LEGAL BASIS?

Depending on the order situation, we process your data
for the purpose of providing you with the contractually specified services and within the scope of the offer.

The legal basis for the processing of this data is the fulfilment of our contractual obligations (Art. 6 (1) b) GDPR) towards you and towards the client, the fulfilment of our legal obligations (Art. 6 (1) c) GDPR, for instance, in conjunction with Art. 1059 (1) of the Law on Persons and Companies (PGR)), or, in the context of making the offer, the pre-contractual measure (Art. 6 (1) b) GDPR). Insofar as the collection of health data is also required for the service, we will obtain your consent in accordance with Art. 9 (2) a) GDPR.

6. TO WHOM WILL YOUR DATA BE TRANSFERRED?

As part of our service provision, we are supported by external processors. Our processors are carefully selected and bound by contracts. When working with all partners, we take appropriate technical and organisational security measures.

Most of our processors and partners are located within the EU-EEA or Switzerland. If, in exceptional cases, it is necessary to transfer your data to a third country outside the EU/EEA or Switzerland, this will only take place if there is an adequate level of data protection or further guarantees can be drawn on to ensure data protection.

7. FOR HOW LONG WILL WE STORE YOUR DATA?

In principle, we will process and store your personal data for as long as this is necessary for us to fulfil our agreed services and legal obligations, or another legal basis provides for this. If processing of the data is no longer necessary, it will be deleted regularly. As a rule, the personal data collected in the context of a business relationship with us is stored for a period of 10 years after the conclusion of an order or termination of a contractual relationship. This is based on Art. 1059 (1) PGR, which provides for a retention period of 10 years for business books, accounting documents and business correspondence.

8. WHAT ARE YOUR RIGHTS?

If you have any questions or concerns, you can contact our data protection officer directly at datenschutz@argus.li.

In accordance with Art. 15–21 GDPR, you can access information about your data that is stored by us as well as its processing, request the rectification of incorrect personal data, request the erasure of your data that is stored by us, and request the restriction of data processing and data portability. You can also object to the processing of your data which we are storing.

In the event of any complaint that you may submit regarding this Privacy Policy and the processing of your personal data by ARGUS set out therein, the Data Protection Authority is the responsible supervisory authority and can be reached as follows:

Data Protection Authority
Städtle 38
9490 Vaduz
Liechtenstein
Email: info.dss@llv.li

9. CHANGES TO THIS PRIVACY POLICY

Should we have to change this Privacy Policy due to amended services or due to new requirements, the latest available version shall always apply.

Last modified on 1st October 2023